Customer Service Advisor

Gateshead

£25,000 per annum

FTC until the end of December 2026

Full Time, working 37.5 hours per week  across Monday - Sunday between 8am - 8pm

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Service Advisor role:

• Taking inbound customer calls and creating work requests.

• Making outbound calls to depots to schedule jobs and provide updates.

• Producing accurate invoices using our internal systems and customer platforms.

• Resolving queries and complaints with ownership and urgency.

• Communicating across phone, email, and customer portals.

• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Service Advisor:

Essential:

• Excellent customer service skills.

• Confident using computer systems (including Microsoft Excel).

• Experience handling high volumes of calls in a busy environment.

• Strong communication and problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.

• Previous call centre or office admin experience.

• Knowledge of UK geography and mapping systems.

Benefits as a Customer Service Advisor:

• 264 hours Annual Leave (average 22 days)

• Additional holidays for long service

• A flexible pension scheme, including life assurance

• Enchanced maternity & paternity pay

• Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms

• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)

• Health and wellbeing program

• Tyre Discount Schemes

• Refer a Friend Scheme

• Company Sick Pay

If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.

About Us

Tructyre’s mission is to eliminate tyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-risking isn’t just about tyres; it’s about making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.