Customer Service Advisor

Gateshead

£25,000 per annum

Full Time, permanent working 37.5 hours per week across Monday - Sunday between 8am - 8pm.

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Service Advisor role:

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing accurate invoices using our internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Service Advisor:

Essential:

• Excellent customer service skills.
• Confident using computer systems (including Microsoft Excel).
• Experience handling high volumes of calls in a busy environment.
• Strong communication and problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.
• Previous call centre or office admin experience.
• Knowledge of UK geography and mapping systems.

Benefits as a Customer Service Advisor:

• 247.5 hours annual leave (25 days plus 8 bank holidays)
• Additional holidays for long service
• A flexible pension scheme, including life assurance
• Enchanced maternity & paternity pay
• Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
• Health and wellbeing program
• Tyre Discount Schemes
• Refer a Friend Scheme
• Company Sick Pay

If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you. Apply today and start your journey with Tructyre.