Customer Support Specialist

Gateshead

£25,625 per (Full time equivalent)

27 hours per week, across Saturday to Tuesday between 8am-8pm

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We’re looking for Customer Support Specialists to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Support Specialist role:

• Taking inbound customer calls and creating work requests.

• Making outbound calls to depots to schedule jobs and provide updates.

• Producing accurate invoices using our internal systems and customer platforms.

• Resolving queries and complaints with ownership and urgency.

• Communicating across phone, email, and customer portals.

• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Support Specialist:

Essential:

• Excellent customer service skills.

• Confident using computer systems (including Microsoft Excel).

• Experience handling high volumes of calls in a busy environment.

• Strong communication and problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.

• Previous call centre or office admin experience.

• Knowledge of UK geography and mapping systems.[Text Wrapping Break]

Benefits as a Customer Support Specialist:

• 264 hours Annual Leave (full time equivalent)

• Additional holidays for long service

• A flexible pension scheme, including life assurance

• Enchanced maternity & paternity pay

• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)

• Health and wellbeing program

• Tyre Discount Schemes

• Refer a Friend Scheme

• Company Sick Pay

If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.

About Us

Tructyre’s mission is to eliminate tyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-risking isn’t just about tyres; it’s about making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.